How to create and send announcements to Service Desk staff

Click 'Admin Panel' > 'Announcements'

• You can send email notifications containing important information to all staff members.
   
•  Announcements can be about items like changes to work flows, upcoming server maintenance, reminders to close tickets within the stipulated time, and so on.
   
•  You can send announcements immediately or save drafts to circulate later.

Use the following links to jump to the task you need help with:

• Overview of the interface
   
• Create a new announcement
   
• Send an announcement
   
• Update an announcement

Overview of the interface

• Login to Comodo One / Dragon
   
• Click 'Applications' > 'Service Desk'
   
• Open the Admin panel (See the last link on the left)
   
• Click 'Announcements':

 

• Title: The subject of the announcement.
   
• Status: Whether the announcement has been sent, is ready to send, is saved as a draft, or is in the process of being sent.
   
• Date Added: The date when the announcement was added to Service Desk.
   
• Last Updated: Date and time the announcement most recently edited.

Create a new announcement

• Open the admin panel
   
• Click 'Announcements' on the left
   
• Click 'Add New Announcement':

Title: Type a subject for the announcement

Status: Choose whether the announcement is a draft or is ready to be sent:

• Draft:  The announcement is not yet ready to be sent. It is not possible to send an announcement while it has ‘Draft’ status.
   
• Ready for sending: The announcement final is ready for distribution to staff.

Content: Type the content of the announcement.

Click 'Add Announcement' to save.

Send an announcement

• Open the admin panel
   
• Click 'Announcements' on the left
   
• Select the announcements you want to send
   
• Click 'Deliver <Ready for sent>':

 

• Click 'Yes, Do it!' in the confirmation dialogue

Service Desk sends the announcement via email to all staff members.

Note - You can only send announcements that have the status 'Ready for sent'. Click ‘Admin Panel’ > ‘Announcements’ to change the status of an announcement.

Update an announcement

You can change the subject, content and status of a saved announcement at any time.

• Open the admin panel
   
• Click 'Announcements' on the left
   
• Click on the title of the announcement you want to edit

 

• Change the title, content and status as required.
   
• Click 'Update Announcement' to save your changes