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Service Desk
How to create custom forms and lists in Service Desk
Category
Service Desk
service desk
list
parent
child
Endpoint Manager
Released 06/19/2020
Updated 06/19/2020
2123 views
How to search for users, tickets and customers in Service Desk
Category
Service Desk
ticket management
ticket
update
service desk
Sort
organization
Users
User directory
Search
CSV
activity
Advanced Ticket Search
Released 06/18/2020
Updated 06/18/2020
1426 views
How billing charges are calculated in Service Desk
Category
Service Desk
Client
service desk
billing
assets
organization
import
export
cost
report
service plan
CSV
Released 06/18/2020
Updated 06/18/2020
3209 views
How to use the service desk calendar
Category
Service Desk
staff panel
ticket
Calendar
service desk
use
appointment
Reschedule
schedule
tickets
shared
Released 06/18/2020
Updated 06/18/2020
1240 views
How to configure your domain's SPF records to ensure mail delivery from Service Desk
Category
Service Desk
Configure
service desk
email
SPF
record
domains
Hostname
mail delivery
Released 06/18/2020
Updated 06/18/2020
1298 views
How to manage staff roles in Service Desk
Category
Service Desk
staff panel
service desk
role
detail issue
roles
Released 06/17/2020
Updated 06/18/2020
1354 views
How to manage canned responses in Service Desk
Category
Service Desk
Response
service desk
variables
email template
manage
department
canned
Knowledgebase
Released 06/17/2020
Updated 06/18/2020
1595 views
How to add and manage customer organizations
Category
Service Desk
staff panel
ticket management
Configure
update
organization
outgoing email address
Released 06/17/2020
Updated 06/18/2020
3121 views
How to set up alerts and notices in Service Desk
Category
Service Desk
ticket
Admin Panel
Configure
alert
Closed
email
enable
Notices
send
Released 06/17/2020
Updated 06/17/2020
1280 views
How to modify global ticket settings, time entry and attachments
Category
Service Desk
system-wide
Settings
Admin Panel
service desk
create
help topic
department
support center
tickets
Released 06/16/2020
Updated 06/17/2020
1616 views
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