If this is your first time visiting our community resources, you'll have to register before you can begin joining the discussion

Recent

How to use the service desk calendar

Category Service Desk

staff panel ticket Calendar service desk use appointment Reschedule schedule tickets shared

Released 06/18/2020

Updated 06/18/2020

1256 views

How to manage staff roles in Service Desk

Category Service Desk

staff panel service desk role detail issue roles

Released 06/17/2020

Updated 06/18/2020

1363 views

How to add and manage customer organizations

Category Service Desk

staff panel ticket management Configure update organization outgoing email address

Released 06/17/2020

Updated 06/18/2020

3158 views

How to manage Service Desk staff

Category Service Desk

staff panel service desk assign staff admin department staff members

Released 06/16/2020

Updated 06/17/2020

1702 views

How to add, register and manage users in Service Desk

Category Service Desk

staff panel ticket Settings Admin Panel service desk Users additional manage registration

Released 05/19/2020

Updated 06/17/2020

2862 views

How to create a new Service Desk ticket on behalf of a user

Category Service Desk

staff panel ticket Client service desk create

Released 05/19/2020

Updated 06/18/2020

3006 views

How to view, assign, schedule and manage tickets

Category Service Desk

staff panel ticket View service desk assign tickets section manage schedule selected tickets multiple ticket selection

Released 05/13/2020

Updated 06/12/2020

1603 views