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Service Desk

How to close Service desk ticket with resolution

Category Service Desk

ticket service desk Closed resolution

Released 06/15/2020

Updated 06/15/2020

1848 views

How to setup your support email address

Category Service Desk

ticket Admin Panel service desk email fetching address forwarding address

Released 06/15/2020

Updated 06/16/2020

2705 views

How to view and take actions on a ticket

Category Service Desk

ticket devices Specific Device service desk tickets section

Released 06/12/2020

Updated 06/17/2020

4752 views

How to manage ticket categories

Category Service Desk

ticket service desk help topic Sub-help topic categorize ticket category parent category

Released 06/12/2020

Updated 06/19/2020

2064 views

How to add, register and manage users in Service Desk

Category Service Desk

staff panel ticket Settings Admin Panel service desk Users additional manage registration

Released 05/19/2020

Updated 06/17/2020

9578 views

How to create a new Service Desk ticket on behalf of a user

Category Service Desk

staff panel ticket Client service desk create

Released 05/19/2020

Updated 06/18/2020

3464 views

How to generate reports in Service Desk

Category Service Desk

service desk generate report resource appoinments

Released 05/15/2020

Updated 06/19/2020

2324 views

How to view, assign, schedule and manage tickets

Category Service Desk

staff panel ticket View service desk assign tickets section manage schedule selected tickets multiple ticket selection

Released 05/13/2020

Updated 06/12/2020

2912 views

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