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How to manage ticket categories

Category Service Desk

ticket service desk help topic Sub-help topic categorize ticket category parent category

Released 06/12/2020

Updated 06/19/2020

1827 views

How to configure ticket submission in Communication Client

Category Devices

ticket service desk department enable Endpoint Manager Communication Clients Communication Client (CC) submission submit ticket synchronize department configure department ticket submission remove a department Communication Client tray icon UI settings

Released 06/02/2020

Updated 08/04/2022

1307 views

How to add, register and manage users in Service Desk

Category Service Desk

staff panel ticket Settings Admin Panel service desk Users additional manage registration

Released 05/19/2020

Updated 06/17/2020

9123 views

How to create a new Service Desk ticket on behalf of a user

Category Service Desk

staff panel ticket Client service desk create

Released 05/19/2020

Updated 06/18/2020

3224 views

How to take control of an endpoint from a Service Desk ticket

Category Remote Control

Comodo Remote Control devices remote control service desk Mac OS windows Endpoint Manager

Released 05/18/2020

Updated 08/04/2022

1576 views

How to view Xcitium and Service Desk audit logs in the portal

Category Xcitium Portal

C1 Portal Logs service desk comodo staff Audit logs

Released 05/18/2020

Updated 08/09/2022

1707 views

How to generate reports in Service Desk

Category Service Desk

service desk generate report resource appoinments

Released 05/15/2020

Updated 06/19/2020

2108 views

How to view, assign, schedule and manage tickets

Category Service Desk

staff panel ticket View service desk assign tickets section manage schedule selected tickets multiple ticket selection

Released 05/13/2020

Updated 06/12/2020

2224 views

How to understand the charts on the Xcitium dashboard

Category Xcitium Portal

ticket Patch devices service desk dashboard Endpoint Manager Comodo One / Dragon Secure Internet Gateway profile status activity status Xcitium

Released 05/13/2020

Updated 08/03/2022

2746 views

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