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How to modify your company profile and customize your support portal

Category Service Desk

Released 06/16/2020
Updated 07/24/2023
2425 views

How to block users in Service Desk

Category Service Desk

Released 06/15/2020
Updated 06/15/2020
1845 views

How to create and send announcements to Service Desk staff

Category Service Desk

Released 06/15/2020
Updated 06/15/2020
1911 views

How to create and manage charging plans

Category Service Desk

Released 06/15/2020
Updated 06/18/2020
2529 views

How to create and edit contracts

Category Service Desk

Released 06/15/2020
Updated 06/18/2020
1762 views

How to close Service desk ticket with resolution

Category Service Desk

Released 06/15/2020
Updated 06/15/2020
2400 views

How to setup your support email address

Category Service Desk

Released 06/15/2020
Updated 06/16/2020
3216 views

How to create a new role with custom permissions and assign it to users

Category User and Roles

Released 06/15/2020
Updated 12/17/2020
3042 views

How to add staff and assign or reassign them to roles

Category User and Roles

Released 06/15/2020
Updated 06/16/2020
4139 views

How to manage users and their devices

Category User and Roles

Released 06/15/2020
Updated 06/16/2020
5885 views